What are the services provided by Red Box? (smart lockers)

Red Box offers the service of receiving and retrieving parcels through Red Box smart lockers. Where you can receive parcels from different parts of the city.




Why do I choose to receive packages from Red Box points versus home delivery?

Red Box allows you to choose to receive packages from a location close to your home or work at a time convenient for you, without the need to be at home to receive packages or the need to coordinate with delivery drivers. You decide when and where you receive your shipments.


How long will the shipment stay in the Red Box locker?

You have 48 hours to receive the shipment from the locker,


How can I receive the shipment through Red Box?

Once your package has been deposited at the Red Box locker, you will receive an SMS with a unique receipt code that includes the address of the Red Box locker and all shipment information. When you arrive at the locker to collect your shipment, enter your receipt code or scan the barcode using the barcode scanner and follow the onscreen instructions.


Is there a need to register online to receive my shipment from Red Box Locker?

No, all you have to do is choose the Red Box locker as the delivery option.


What is the method for retrieving shipments through Red Box safes?

After contacting the city vape store, you can request to return the shipment through the Red Box safes. You will get an SMS with a unique recovery code. After that, you can go to the nearest Red Box point, select “refund shipments”, then enter the recovery code, and follow the instructions that appear on the screen.


Redbox point did not open even after you entered the receipt code successfully?

We apologize for the inconvenience. Please contact Red Box Customer Service at 920033259 immediately. We will try to solve the problem as soon as possible.


Is it possible for another person to receive the shipment?

It is best for customers to pick up their shipments themselves. However, it is possible for another person to receive the shipment if he has the receipt code. In this case, it is the customer's full responsibility to provide the message details to a third party who will receive your shipment. Red Box will not be held responsible for lost/stolen shipments.


What are the request cases?

New: In progress

It was deposited in the merchants' safe: the shipment was delivered to the merchants' Red Box center for shipment to the customer

Delivery: On the way to the customer's safe


How long does shipping take?

The shipping period takes from 1 to 3 working days other than the day of the order.



What are the cities where the Redbox Smart Safes service is available?


Safes Website Link:

https://redboxsa.com/ar-map/


The cities are:


Riyadh Riyadh

Kharj

Jeddah

Mecca Makkah

Madinah city

Dammam

Khobar news

Dhahran

Jubail

Ras Tanora

Qatif

Hofuf

Sihat Sihat

Onaizah

Rass

Buraydah

Bacteriobacteria

Direya

Qassim

Al-Ahsa Hasa

Al Mubarraz

Al Thaqba

Tarot


If you type in google maps:

Redbox shows you all the sites that have safes