- Vape City website guarantees that all flavors and devices available on our site are 100% original, with a manufacturer's verification code for most devices and flavors, and we only deal with the direct exclusive agent for each product.
- In the event of a defect or manufacturing flaw after opening the device, the customer should contact the authorized dealer or the manufacturer if the device is under warranty. Alternatively, the customer can contact us and provide a short video explaining the issue or defect within 24 hours of receipt. Upon confirmation of the defect, we at [Company Name] will send you a return shipping label and deliver the product to the shipping company along with all accessories and the original packaging.
- Consumable accessories such as coils, pods, or vaping devices are for single use and are not covered by warranty.
Note: Pre-made ejectors, pods, and coils are consumable products and are not covered by any warranty.
- Flavors and accessories cannot be returned or exchanged, so please choose very carefully and review the order before confirming it.
- Our products are subject to a return or exchange policy according to the terms and conditions set out on this page.
- Products ordered by the customer and finally delivered cannot be returned or exchanged.
- Returns or exchanges are accepted if the product is different or incorrect from what was ordered by the customer, provided it is in its original condition upon delivery, in its original packaging, and has never been used or opened, within a maximum period of one (1) day only.
- The problem should be explained directly and concisely via video, images, or both.
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- Return requests must be made within (1) day of the date of receipt, and no request will be considered after the end of this period.
- In case of return or exchange due to the product being faulty, the courier or shipping company fees will be charged on the website in the city.
- Upon receiving the order from the representative, the customer must verify the order.
- If the customer is contacted to arrange delivery but does not receive the order from the delivery person upon arrival, the delivery fee will be charged to them.
- Note: Shipping orders are non-refundable once delivered to the shipping company to ensure product quality. Please double-check all orders before placing your order.
- Payment completed
If the order was not delivered for shipping and the customer wishes to cancel it, the purchase fees shown in the link below will be applied.
https://vapesmok36.com/ar/p/vwdmB
After the order has been shipped, the shipment must be received from the shipping company and not delayed in receiving it so that it is not returned to the source again. In the event of a delay in receiving it and the customer is contacted to receive the shipment and he does not receive it and the shipment is returned again to the source and the customer requests redelivery, the customer shall bear the cost of return and shipping again.
-In the event of (the shipment being lost or delayed) by the shipping company, the store is not responsible for the loss or delay and the customer can contact the shipping company regarding this matter.
Thank you for your understanding.
For any inquiries, please contact us via WhatsApp at +966542045111
