- Vape Al Madina website guarantees that all flavors and devices available on our website are 100% original, with a verification code from the manufacturer for most devices and flavors, and only the direct exclusive agent for each product is dealt with.
- If there is a defect or manufacturing defect after opening the device, please contact the customer with the agent or the manufacturer if there is a warranty on the device from the manufacturer. Or contact us and explain this with a brief video about the problem or defect within a period not exceeding 24 hours from the date of receipt and upon receipt. To confirm the defect, we, VIP City, will send you a return policy and deliver the product to the shipping company with all the product accessories and the product carton.
- Consumable accessories such as coils, pods, or pulls are used once and do not have a warranty
Note: Ready-made pulls + pods + coils are consumer products and are not covered by any warranty
- Flavors and accessories cannot be returned or exchanged, so please choose very carefully and review the order before approving it.
- Our products are subject to the return or exchange policy in accordance with the terms and conditions stipulated on this page.
- Products ordered by the customer and delivered permanently cannot be returned or exchanged
- It can be returned or exchanged if the product is different or wrong from what was ordered from the customer, in the same original condition upon delivery, wrapped in the original packaging, and has never been used or opened within a maximum period of one (1) day only.
- The problem must be explained directly and briefly via video, pictures, or both
.
- The return request will be made within (1) day from the date of receipt, and no request will be considered after the expiration of the period.
- When returning or exchanging the product if it is wrong, the representative’s fees or the shipping company’s fees will be paid on the website in the city
- Upon receiving the order from the representative, the customer must verify the order.
- If the customer is contacted to receive the order and does not receive it from the representative upon arrival, the delivery cost will be charged to him
- Note: Shipping orders are not returned after they are delivered to shipping companies. This is to ensure the quality of the product. Please verify all required orders before completing the payment process.
After shipping the order, the shipment must be received from the shipping company and the receipt must not be delayed so that it is not returned to the source again. If the receipt is delayed and the customer is contacted to receive the shipment and he does not receive it and the shipment is returned again to the source and the customer requests re-delivery, the customer bears the return cost. And shipping again.
-In the event of (the shipment being lost or delayed) by the shipping company, the store is not responsible for its loss or delay, and the customer can contact the shipping company in this regard.
Thank you for your understanding
For your inquiries, contact us via WhatsApp 00966542045111
